RESPONSIBLE GAMING

RESPONSIBLE GAMING
Responsible Gaming and Player Protection Information Policy

My99exch.ai is committed to endorsing responsible wagering, promoting awareness of problem gambling, and improving prevention, intervention, and treatment. Our Responsible Gambling Policy outlines our commitment to minimizing the negative effects of problem gambling and promoting responsible gambling practices.

As part of our responsibility to you, our customers, we aim to ensure that you continue enjoying your wagering experience on https://my99exch.ai/ while remaining fully aware of the potential social and financial harms associated with problematic gambling. To help our customers gamble responsibly, we ensure that all our staff receive responsible gambling awareness training and provide the following features and information on our platform:

  • Customer-driven loss limits.
  • Self-exclusion options by contacting Customer Service.
  • Links to SICAD, GamCare, Gambling Therapy, and other helpful organizations.
  • Self-protection and awareness information.
  • Tools and information to protect players’ accounts and prevent underage gaming.
Temporary Account Closure/Self-Exclusion

At My99exch.ai, you can restrict your access to your account and/or exclude yourself from playing any games temporarily or permanently. To set up restrictions or self-exclusion:

  • Visit the relevant section in your account (Profile > Player Protection).
  • Alternatively, email our Customer Support at support@my99exch.ai.

Account blocking and self-exclusion requests take effect immediately. Revoking such restrictions requires contacting Customer Support, and for your protection, revocations may take up to seven days to process after your request, provided the chosen time period has elapsed.

Maintaining Control

While the majority of our customers gamble within their means, some may face challenges. To maintain control over your gambling habits, consider the following guidelines:

  • Gamble in moderation as a form of entertainment, not a way to earn a living.
  • Avoid chasing losses.
  • Monitor the time and money you spend.
  • Use the loss limits feature in the "Settings" panel under "Profile" or contact Customer Support for assistance.
  • Take a break by setting up self-exclusion if needed.
  • If you have concerns about your gambling habits, reach out to one of the support organizations listed below.
  • For monitoring your account activity, including deposits, withdrawals, and bets, visit the "History > Transactions" section in your account. If you notice unauthorized transactions, immediately notify Customer Support at support@my99exch.ai and change your password. Remember, keeping your login details secure is your sole responsibility. My99exch.ai is not liable for any misuse of your account caused by sharing your login details.
Do You Think You Have a Problem?

If gambling has negatively impacted your life or someone else's, answer these questions to assess your behavior:

  • Have you ever neglected your studies or work due to gambling?
  • Do you gamble to pass time or out of boredom?
  • Do you play alone for long periods?
  • Have others criticized your gambling?
  • Have you lost interest in family, friends, or hobbies due to gambling?
  • Have you lied, borrowed, or stolen money for gambling or to cover losses?
  • Are you reluctant to spend money on anything other than gambling?
  • Do you gamble until you lose all your money?
  • After losing, do you feel compelled to gamble immediately to recover losses?
  • Do you gamble following arguments, frustrations, or disappointments?
  • Has gambling caused you depression or suicidal thoughts?
Underage Gambling

It is illegal for anyone under the age of 18 to open an account or gamble on https://my99exch.ai/. We take stringent measures to prevent underage gambling, including:

  • Age verification checks for customers using payment methods accessible to those under 18.
  • Random age verification checks for customers using other payment methods.

NOTE: Any user found to be under 18 will forfeit any winnings and may be reported to the police.

My99exch.ai is dedicated to providing a safe, responsible, and enjoyable gaming experience. If you have any questions, please contact our Customer Support at support@my99exch.ai.